What's that noise in my attic!
Are you hearing things late at night up in your attic? Does it sound like there's something up there scampering around early in the morning when you first get up? Or are you hearing noises that sound more like someone bowling at 2:00 A.M. in the morning? These are some of the questions we may ask if you call us to help figure out just what this "intruder" might be. No doubt some of these questions might sound a bit odd but after doing this for so many years, we know the right questions to ask to help you get the right solution for the problem.
For starters, there are many animals that can gain access to the average attic. Common routes of entry into this vast space include gable vents, soffits and construction "gaps" commonly found along facia boards, behind gutters and under overhanging shingles all around the roof line. The attic space found in most any home represents a dry and safe place to live for wildlife. Once found, most animals will quickly take advantage of the warm insulation and sheltered environment the average attic will provide. If you're hearing sounds in your attic there is a good chance some unwanted animal has gotten inside and is now making this space their new home. To help figure out what this invading animal might be, we've compiled some questions and helpful videos which explain what you can do right now as a form of "self evaluation". Our "how to" video's explain what you should be looking and listening for, how to perform a thorough inspection of your attic and what to look for on the outside of your home to identify key entry points. At the end of the second video, you should be able to narrow the choice of animal invaders to a short list.
To get started, you'll need to answer some basic questions….
An important clue to the animals identity is based on the time you hear activity. Is it in the morning, day, evening or middle of the night? Do you hear the sound throughout the entire attic or only in one spot? Do you hear the sound in the walls of your house or only up above in the attic? On the outside of the home, have you noted any animal climbing on your house or roof? Do you have a pet dog or cat and if yes, have you noted them paying particular attention to any section or part of your home a bit more than normal? Have you recently found any problem with your roof, gutters, siding, gable vents or other part of the outside structure? And what about the attic itself; have you gone up to inspect and see what's happening? If so, did you find any tunnels in the insulation or droppings in any area? Did you enter the attic in the middle of a bright sunny day and note sunlight trickling into the attic space or was it all dark and seemingly "tight"? Does the attic contain a furnace and if yes, did you look it over for animal droppings or any other sign of animal activity such as paw prints? What about the gable vents; do they look secure with screening that hasn't been cut or weakened in any spot? And what about the roof itself; did it appear to have any leaks or bad sections?
Once you get answers to these questions, you should be able to narrow down the list of potential animal invaders. The most common animals include BATS, BIRDS, OPOSSUM, RACCOON, ROOF RATS, SQUIRRELS and FLYING SQUIRRELS. It's actually quite rare that MICE move into any attic and though we sometimes find SNAKES in this space, they seem to come around only after there is something for them to feed upon like rats or flying squirrels. And of the aforementioned animals, by far the most common are the "big three" – roof rats, squirrels and flying squirrels.
At this point you should view the video's below. After watching them and answering the questions listed above, give us a call on our toll free 1-800-877-7290. Based on years of experience, we'll be able to detail a plan that you can use to both identify the intruder and get rid of it.
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Comments on What's that noise in my attic!
Rosie T @ 9:26 am
Thank you so much for these videos. I've been hearing noises in our "attic" crawl space for a few days… based on your info (still need to tell my husband to get up there and check it out) I'm thinking its either flying squirrils or rats (ugh… cue shivers). We'll be checking that out soon… thanks!
Tech Support @ 11:57 am
Twice I heard noise in the attic above my bedroom. Sounds like silent knock on the attic. We do have a tile roof and 6 year old house. No sign of vent damage. But when we opened the cabinet where the vent goes up in the stove, we found a hole as big as a golf ball. Please advise. Thanks.
. . . . . . . . .
For starters, I advise you to review the video's above. I also suggest you read through the post. We cover a lot on this page and until you get up in the attic and diagnose the problem further, the list of possibilities is simply too big to try and tackle without you first providing more information. At that time we'll be able to narrow the field a bit and should be able to provide some direction if the problem continues.
Brad @ 10:59 pm
Very helpful. Thanks a bunch.
The Howards @ 12:56 am
Hey there!
I have been hearing the craziest things over the past few months and wanted to run something by you. Today I heard growling coming from the vents in the walls. It appears that whatever it was was not actually in the air system, but just above it. It went back up into the attic and continued to growl and even sounded like it hissed at one point. I have watched both of the videos and looked over some of your other very helpful links, but did not see anything really about CATS being in the attic. I have an inside only cat that was curious but not alarmed during the incident. I don't have access to the attic really and just wanted to see if you had any experience with cats in the attic or some other animal that sounds JUST like a cat. Any suggetions????
Thank you for your time!
Tech Support @ 7:33 am
Cat's can get into the attic. But there are several animals that will access attic spaces and make a growling noise with one of the more common animals being a raccoon. Trying to figure out how to go about solving the mystery would be best explained on the phone because we'd need to ask some questions. Give us a call toll free at 1-800-877-7290 for more of an explanation and I'm sure we can get you going in the right direction to solving the problem.
Ellen @ 12:37 am
I hear rattling in the walls in my bedroom at night. Have any ideas what this could be?
Tech Support @ 8:26 am
@Ellen: For starters I recommend you read the post above and view the two video's. They do a great job of summarizing what it might be and should give you a starting point on how to proceed. You may then give us a call toll free if you have further questions once you have information beyond just the sound.
Kristin from PA @ 12:27 am
Thank you so much for taking the time to make these in order to educate those unfamiliar with attic pests. Quite possibly the most informative videos I have ever seen.
Karen Webb @ 8:36 am
I live in a 2-story townhouse with vaulted ceilings on the top floor. When it rains, I hear activity between the ceiling and the roof – maybe 2 or 3 creatures constantly running. As soon as the rain stops, they leave.
I have had 2 pest control companies to inspect the property. Both companies said they could not find an entry point nor did they see any droppings.
What can I do to end this annoying invasion and noise?
Thank you very much.
Tech Support @ 9:32 am
@Karen Webb: First, don't assume there is an animal up there just because you "hear" something. Since the sound is linked to the rain and since you say it's "constant", I have to wonder if maybe the sound is linked to a water flow of some kind. I know in my house there are at least 2 if not 3-4 areas where sounds can be heard when it rains. I have over 30 years in this industry and at no time have I ever heard a "constant" noise from any invading animal. In fact, most will go quiet as soon as you get close to them or make a noise by tapping on the ceiling. For now, I suggest you try this to see if the sound persists or goes away. If it responds to any noise (even tossing a tennis ball on the ceiling), then you probably have something live up there. But if it continues regardless of the noise you make or any other disturbance you create as a way to spook it away, it's probably related to the weather and not something "live".
Now if your "tests" make you conclude with certainty that you do in fact have an animal active up there, the only way to resolve the matter will be to either destroy or relocate the animal. To do this will be tricky but it can be done. I have seen instances where flying squirrels, gray squirrels, roof rats and other animals will occasionally use certain structures as a temporary residence so this can happen. In some cases their visits were every few weeks; in other instances I've seen where they will come to visit just once or twice a year. I've even had instances where they've entered a building, left droppings and were never seen again! But if they are as consistent as you say, then trapping them would be easy.
Like people, animals love to eat. And when hiding from the elements (such as rain), they'll readily feed once inside. So if you want to make it so they aren't using your home as their shelter, start by setting up a "feeder" station. This is merely a location where you have access to the space they're heard and where you can place some food they'll likely eat. Place out some peanuts or bird food; these are generic and readily accepted by most any animal. In fact, if you have bird feeders on your property (or if a neighbor does), this would be a great lure to use. Leave it be till the next time you hear the noise. As soon as the weather passes and the animals seemingly go away (the noise ceases), inspect the placement to see if anything was consumed. Of all the animals I've seen in attics there is not one which could resist some nuts or bird seed. And if you find the placement is gone, you now know you can set up a live trap to catch it the next time they enter. But if you find nothing is being touched, you can also conclude it's probably not an animal up there making the racket and in fact it's something related to the weather. Either way, this approach will enable you to properly identify just what's happening up there and once you know, take a course of action that can solve the problem.
charles @ 7:48 pm
I hear somthing in my attic at night and it sound big I look in the attic when it happen but can not see anything
guest @ 6:13 am
We have heard noises in the attic very infrequently…three times now about 2 weeks apart. Always at about 5:00 in the morning. The animal is heavy enough to cause the ceiling to creek. There are no droppings and no damage…just some matted down insulation. There are no trees for it to gain access and our down spouts are connected to hoses that run under ground and have perforated caps on the end. My husband has thoroughly inspected the attic after each occurance and finds no animal or babies. It is a huge mystery to us. Does this sound familiar at all to you? Thank You for any help!
Tech Support @ 6:24 am
@guest: The sounds you are hearing remind me of what happens when one has a raccoon foraging in their attic. To find out for sure if it's a raccoon, there are two things you can do. The easiest would be to set out a can of tunafish. Place it where you think the animal is moving. Check it everyday around noon. If there is a raccoon active in this area, it will eat the entire amount leaving nothing but an empty can that will have been moved from where you place it.
The second option would be to set out a "trail camera". These are also called game cam's and can be bought online for $50.00 new and a lot less on auction sites. They have motion detectors and can take pictures using infrared light so you can see what's moving around up there.
Once you confirm it's a raccoon, read about how to best control them once they get inside by reading our Raccoon Control article posted here:
Raccoon Article: http://www.bugspray.com/catalog/products/page372.html
In most cases, the use of a live trap like the ones we have listed in our article will be needed. The process of live trapping them will be easy once you know where they're active and what they like to eat. Oh, and since raccoons can scale most any building without the aid of downspouts or other climbing aids, I'm sure there are ways in you've never imagined.
Nicole @ 6:52 pm
we have been hearing noises inside the roof early in the mornings and in the afternoons. The attic is only big enough for a person to crawl in. My dad found a hole and coverd it up… based on what i've read here, i'm not sure if that was a good idea. Anyway, based in the size of the hole, it might be a rat or a squirrel. thank you
Tech Support @ 10:06 pm
@Nicole: No doubt there is a chance something has been "locked" into the space. This could be a problem. For now, pay attention to any constant sounds in the home. If you suspect something has been trapped, get that hole uncovered ASAP and hope the animal leaves without doing much harm to the house.
That being said, there is always the chance the animal you have been hearing was out and about when your Dad did his handy work. If that's the case, sealing the hole could work. But you won't know for sure till some time passes so again, just watch and listen to see if anything is maybe stuck in the attic and if there is, open it back up.
Binita @ 9:39 pm
We just moved into a newly constructed home and a few months later began to hear running in the attic with a scraping sound. We found out there was a surreal infestation and the contractor took care of sealing the roof perimeter and getting rid of the squirrels. He still has to change the insulation and fix all the wiring. Now, about two months later we now face a noise in the attic right above the bedroom. It wakes us up every night around 5am. It sounds lime it is scraping into the wood above us. The noise lags for about half an hour and we don't hear it again really until the. Next morning at about the same time. What do you think could be the problem this time? We did have all our trees cut away from the roof areas and the roof sealed. Please advise asap…..thank you so much!!!!!!!!!!
Tech Support @ 10:33 pm
@Binita: The list of animals that could be up there is quite long so I'm not able to make a positive id based on this limited information. I suggest you get someone up there to inspect and see what they find. It's most likely a raccoon or some other night time animal that's "coming home" around dawn. This would explain why you're hearing the noises at this time. Wildlife Control specialists should be able to further assist and once they know what they're dealing with, offer up a solution. If you decide you'd like to tackle the problem yourself, give us a call on our toll free at 1-800-877-7290 and one of our specialists should be able to help by making a few suggestions you can try.
Linda @ 1:53 pm
Can lizards sound like a pack rat in the attic – hear off and on early evening then it loudest around 3 am then around 6 we live in southwest have caught pack rats squirrels recently, but now traps are empty and noise continue….there are large lizards runing around our house during the day. Have seen lizards go through cracks in house….?
Thanks!
Tech Support @ 3:23 pm
@Linda: No doubt lizards will make noise if left to roam as they want in any part of the home. You may want to consider getting some lizard traps to help reduce their numbers.
http://www.bugspraycart.com/traps/pheromone-and-food/scorpion-insect-lizard-15-pk
guest @ 7:21 pm
Been going on for a month, early morning- at dawn a few times during day and couple at night, called critter control, placed squirrel trap near attic exhaust fans. i've set mouse traps in attic and none have been approached. Sounds are like snapping…Any other ideas what this creature may be? Live in northeast Pennsylvania
Tech Support @ 7:26 pm
@guest: Too many possibilities and with such little information available, it's not possible to narrow the field. For now, I suggest you read the information above which goes over some good sound strategies on how one can go about dealing with a problem like this. In most cases you'll need to do some detective work first, before you set out any kind of trap, so that you're able to make a presentation which has at least a decent chance at working.
Scarred @ 7:52 am
I am hearing loud movement in my attick and the walls late at night. (between the hours of 11pm – 6am). I was sooo scared, I slept downstairs. I know that there is an opening under my roof in the back of the house. I know I need to get that closed up but before I do, I need to know exactly what type if creature is moving around up there. Is there a possibility that whatever it is can escape inside the house? What type of expenses I'm I look at?
Tech Support @ 8:10 am
@Scarred: First, there is always the chance of this animal getting into your living area. This is why you should not have any easy access point like the one you described above. Second, they typically don't want confrontation but once they start nesting inside any home, there will be damage. This damage can be chewed electric wires, odor from feces and other excrement as well as wear and tear on the structure due to their normal day to day activity. In summary, you need to have this animal removed ASAP.
Regarding costs; this can vary from service company to service company and there is no way for us to gauge the charge due to these variables. But as always, getting at least three quotes from local companies that handle this kind of problem is suggested. Alternatively you can attempt to do the work yourself which would be much less cost wise. And to get you started or to help you decide if you want to tackle this problem, give us a call at 1-800-877-7290.
freaked out @ 9:12 am
For the past week I am hearing loud noises coming from my crawl space above my room. It sounds like something is slamming into things and moving furniture. It is quite loud!!! It happens around 2 am and lasts for about an hour. Any ideas on what "it" might be, please advise…… Thanks!
Tech Support @ 9:44 am
@freaked out: It's not really possible for us to say for sure what might be up there. Based on the time you're hearing the activity, it would seem that it's definitely a nocturnal animal. And since the most common right now are either roof rats or flying squirrels, I'd guess either until they're ruled out. In fact, for some reason flying squirrels can make an amazing amount of noise which doesn't seem possible based on their size and shyness but it's true. Learn more about these "fall invaders" by reading our online articles:
Roof Rats: http://www.roof-rat-control.com/rat-control
Flying Squirrel Control: http://www.bugspray.com/catalog/products/page359.html
Sonny @ 2:37 am
I hear noises in my ceiling all times through out the day but what ever is up there is MOST active between 2am – 3am, then 5am – 6am or 7ish. I hear it loudest in my bedroom. I have gotten so irritated with it that I have hit the ceiling with a broom stick and chased it (not visably chased it) but ran through my apartment from bedroom, to hall way to living room banging on the ceiling trying to make it stop, so this creature isn't limited to one spot. Mind you, I live in an apartment on the second floor. I am not on the top floor, so therefore I have no roof, also I have no attic and every site makes reference to attics and roofs. I'm stumped. My complex keeps brushing it off as its nothing. The noise isn't quiet like little pitter patter, its loud and actually sounds like what ever is up there cant see and runs into EVERYthing. I've been able to record the critter making noise while laying in my bed (to give you an example of how loud it is) I have been able to play back the sound clearly to friends. Please help. I live in michigan and am not sure if there are roof rats or flying squirrels where I live. What the heck is up there? I have no way of check for droppings. And nothing has fallen out of my heat/air vents in the ceiling (thank goodness).
Tech Support @ 7:18 am
@Sonny: Since what you describe is active most any time but most active at night, I'm leaning toward roof rat. They typically forage inside during the fall and winter months and apartment buildings are prime locations. Unfortunately you have everything working against you regarding the remedy because whether it's an apartment, home or commercial building, the options for getting it under control are all the same. So to summarize the process, here's what you need to do for now.
1) You need access to the spot where all the activity is happening. And though attics are common for most structures, animals like rats, mice and squirrels will readily move in between the floors of any apartment building since the void is ideal for them. Regardless of where the void is in the building, you'll need access. And based on your situation, it sounds like you don't and if that's true, it will be difficult to solve the problem.
2) You need to visibly inspect the outside of the building to see where something might be entering. Since roof rats can climb most any material, they'll commonly scale 1-2 floors of any building from the outside and seem to love this height for nesting. Based on where you are in the building, it sounds like you're in their "prime range" of preferred height. Now if there is an air vent on the outside of the building, they could very well be using it to get inside so look around for one. But any small crack, area around a gutter or even directly through a gutter can all present a way in so don't rule out any location. Down spouts that are open on the ground are commonly used by animals to get inside buildings. And down spouts which go "into" the ground are used just as much so look for either as a way in.
3) Any light fixture, vent cover or other ceiling area that has something which can be removed can be a big help. If you are able to inspect behind it you can many times find out vital clues as to what is happening. If you can get anything like this removed from your ceiling, look for droppings in the space behind it and any such area like this could be used for a trap.
In summary, all of the what I've listed is what needs to be done no matter what kind of structure has a problem such as you have described. But when it's not your building, getting access and spending the money needed to do so are things "renters" are not likely to invest so the chance of solving the matter is slim at best unless you get help from management. And if these conditions I've described are accurate, I suggest you either relocate to another apartment or make a video that's convincing enough to the management company so they'll take you seriously and get the problem evaluated and hopefully resolved. Good luck!
Jen @ 5:11 pm
I had the same problem last year that I have started to have this year. This only started a few days ago. I hear noises in my attic like foot steps or an animals claws on the ceiling. Last night it sounded as if the animal was gragging a cord across the ceiling. My attic is full length of my house. The animals seems to be in the same spot each time I hear it which is over my room which is close to my front porch. Could it be a squirrel?
Jen @ 5:12 pm
This noise is always at night
Tech Support @ 6:48 pm
@Jen: Most likely a flying squirrel or a roof rat. Gray squirrels sleep at night and won't be active. I suggest you start by reading up on these two animals here:
Rats: http://www.roof-rat-control.com/rat-control
Squirrels: http://www.bugspray.com/catalog/products/page359.html
kristine @ 5:16 am
I am pretty sure we have a raccoon in our attic. I was up at 4:30 in the morning and I heard a lot of running around. Then last night I went up there and something growled at me.
Anne in Brooklyn @ 1:51 pm
I rent the third floor of a house. Between the roof and me is a crawl space. I used to have problems with squirrels and an opossum, but since my landlady hired someone to patch up holes a couple months ago (after frequent complaints), I no longer hear loud obvious noises.
Now, above my bed, in the eaves, I hear light clicking/tapping noises. The sound does not travel throughout the room. It occurs in small sporadic bursts (of three to ten independent sounds) every few minutes for about an hour or two between 4am and 7:30. It usually subsides by the time the sun is completely up. Although the sound stays in one place any given morning, it has moved by a few feet from morning to morning. I guess what feels unique about it is that it doesn't seem like any animal is moving around.
At this point, I am not positive it is an animal, but my experience with the squirrels and the opossum have left me a little paranoid.
I haven't tried tapping on the ceiling, but depending on what the result is from the tapping test, any thoughts?
Tech Support @ 7:44 pm
@Anne in Brooklyn: My thought is you have a "new" animal that has found an entry way but really, there is no way to tell until the space is inspected. Once you have more information, a decisive plan can be put into action.
On a related note, no matter what comes out of this, I suggest you do some "odor removal". When any animal is active in a space like an attic, it leaves all kinds of scents. These scents linger for months, sometimes years. And they will attract all kinds of pests including other animals and even insects. To neutralize these smells, apply some Odor Destroyer or NNZ. Using either of these after the problem is resolved will help prevent further invasions.
Odor Destroyer: http://www.bugspraycart.com/sanitizer/liquid/odor-destroyer
NNz: http://www.bugspraycart.com/sanitizer/liquid/nnz-64-oz
C in Minnesota @ 7:55 pm
We moved into a rambler this past summer. My husband was living here and heard strange noises coming from the bedroom ceiling. The noise is like scratching and then you also hear them in the walls. They don't like music as when you play it they chirp. Sometimes it seems they're is something quite large up there. Our pest control guy told us to look up there and we found droppings about bat size around the opening of the door pretty much all over. We have the puffy type of insulation and do not want to walk around and smush it down so we weren't able to see any farther. It is a night animal; only makes noise during the night. Sometimes we don't hear it for a couple of days. When the weather is warmer or raining or snowing the noise gets real bad. Our bedroom faces south. Sometimes you'll hear it in the kitchen. We also found black pooh on the side of our house, which my pest guy said could indicate bats were getting in. It is winter here and we still hear it. Around 30 to 40 degrees right now. When it's really cold outside we are unlikely to hear it. Do you think we are dealing with bats ?
Tech Support @ 9:04 pm
@C in Minnesota: It sounds a lot like bats. I suggest you read through our Bat Control article listed here:
Bats: http://www.bugspray.com/articles98/bats.html
In the article we have an Ultrasound device that should keep them out. You may need more than one depending on the size of the space but bats hate the sound these units emit. See it here:
Transonic: http://www.bugspraycart.com/repellents/sound/usd-transonic-tx-pro
Sonny @ 1:56 am
So I am back…sad to say. I haven't heard any noises in my ceiling since the last time I've post. Yet this evening (8:15pm to be exact) I hear wrestling noises on my front porch. I turn off my light (on the inside) and look out my front window and there it is, FINALLY I see it's a HUGE raccoon lager than a cat and small puppy tearing through the floor of my 2nd floor balcony. As excited as I was to finally find out what has been disturbing me the whole summer, I then start to realize that my pest may have come back! Is there a way that a raccoon that big fit through the space between the second and third floor ceiling? Or is it possible that i may have more than one type of critter problem? Also, are raccoons not scared of people? I shined the flash only cell phone at it and it didn't phase it. I tapped on my window and it came closer as if it was going to come in.
Tech Support @ 8:20 am
@Sonny: Raccoons are very "fluffy" and in fact can fit into tight spaces. Their fluffy appearance makes them look a lot larger than they are and they prefer a tight space anyway so they most likely could get into the space you mention.
Since they're very strong and dominant, it's not likely they'd share the space with any other animal. Raccoons love pet food and bird feeders and will many times live and nest in a home that has either or both. And if it your home doesn't have a bird feeder or pet food, look to a neighbors.
Since raccoons are usually on top of the food chain – especially in residential areas – so they have no need to be afraid of people. And since they are a common carrier of rabies, you need to get rid of this raccoon ASAP. For starters, I suggest you equip your home with one or two of the UltraSound devices listed in our raccoon article. I'd place on where he's actively walking to the entrance. There must be a path he's using and if you position the unit to "sound" in his pathway, this could be enough to keep him away. But since it sounds like he's been living in this space for some time now, install a unit in the space to make sure he can't stick around. You can read up more on these in our article here:
Raccoon Repeller: http://www.bugspray.com/raccoons.html#raccoon-control-ultra-sound-devices
Yard Guard: http://www.bugspraycart.com/repellents/sound/usd-acbatt-yard-gard-49
josh @ 2:27 pm
Thanks for the informative video. Every night around 9 to 10pm I hear a "clawing on metal" sound from within my house likely coming from the roof (roof is metal). It lasts several seconds and I don't hear any other noises or activity on my roof before or after. I've had an exterminator check my attic for roof rats and he saw no signs of rats or other animals. He said my attic is sealed tight. However, my neighborhood in southeast FL is infested with roof rats and they've been climbing and nesting in my gutters – which has been fixed. He left a few snap traps and glue boards in the attic, but nothing has been caught after a month. However, I continue to hear "clawing on metal" sounds. What could this be? Could it be a night bird perching to eye for prey at night? Your video leads me to believe its a squirrel or something nesting in the roof but not in the attic? Thanks for your help.
Tech Support @ 5:17 pm
@josh: I'm thinking either gutters or the soffit space just behind them. Of course I don't know your home but many will have separate voids for the soffit and you won't be able to see inside them from the attic. A good clue you have this design is if there are lots of vents on the underside of the soffit. These are commonly installed where voids are sealed off and not accessible.
And remember, any downspout from the gutters that leads to the ground is a great way for chipmunks, squirrels and other animals to access the upper roof area of any home. I actually had a chipmunk doing this last fall. I'd hear a metal scratching sound, like something was dragging their claws on a chalkboard, and it turned out a chipmunk was traveling all the way up to my roof via a down spout. I set out one of our live traps, caught him on the ground that was that.
Another possibility is the chimney. If you have a metal insert flue, there could be something living in there during the day and leaving once it gets dark. I've seen this happen many times with raccoons, bats and other animals. Many animals that access this space seem to get active around 9-10 PM.
I've also seen where animals living in a wall void can generate sounds heard in the home but not findable in the attic so don't rule this out either.
These are a few things that first come to my mind so give these places a look for now. And if you have further questions, give our office a call toll free at 1-800-877-7290.